At Monarchco GmbH, we are committed to fair, transparent, and dignified placement processes in healthcare. However, should you have any reason for complaint, we take your feedback very seriously.

Our Commitment

We want everyone involved—especially international nursing professionals—to feel respected, treated fairly, and well informed throughout the entire placement process.

How You Can Submit a Complaint

If you wish to submit a complaint, you have several options:

• Email: [email protected]
• Phone: +49 (0)228 / 24257258
• Postal Address:
  Monarchco GmbH
  Bornheimer Straße 127
  53119 Bonn
  Germany

Your complaint will be treated confidentially and processed within 14 working days.
What happens after you submit your complaint?

1. Acknowledgment of receipt within 3 working days
2. Review of your concern by our internal quality team
3. Feedback with a proposed solution or next step